Refund Policy

1. Overview

At Sholrynnvyvim, we want you to be completely satisfied with your purchase of Plantelvia. This Refund Policy outlines our procedures for returns, exchanges, and refunds.

Australian Consumer Law (ACL): Your rights under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) cannot be excluded or limited by this policy. Under the ACL you are entitled to consumer guarantees that goods are of acceptable quality, fit for purpose, match their description, and are delivered within a reasonable time. If there is a major failure, you can choose a refund or replacement. If there is a minor failure, we may repair or replace the goods within a reasonable time. This policy operates in addition to those statutory rights.

By making a purchase from our website, you agree to this Refund Policy. Please read it carefully before placing an order.

2. Return Eligibility

2.1 Our Voluntary Return Policy (Change of Mind)

In addition to your ACL rights, we offer a voluntary 30-day return option for change of mind. You may request a return under this voluntary policy if:

• The product is unused and in its original, unopened packaging
• The return request is made within 30 days of delivery
• You have proof of purchase (order confirmation or receipt)
• The product packaging is undamaged and sealed

We are not required by law to offer change-of-mind returns; when we do, we will honour the terms set out in this policy.

2.2 When We Cannot Accept Returns (Voluntary Policy)

Under our voluntary change-of-mind policy, we cannot accept returns for:

• Products that have been opened or used
• Products returned after 30 days from delivery date
• Products damaged due to misuse or improper storage
• Products purchased from unauthorized retailers
• Products without proof of purchase

This does not affect your right to a remedy under the ACL when goods do not meet consumer guarantees (e.g. faulty, not as described, or not of acceptable quality).

3. How to Request a Return

To initiate a return, please follow these steps:

• Step 1: Contact us at business@sholrynnvyvim.world with your order number and reason for return
• Step 2: Wait for our team to review your request and provide return instructions
• Step 3: Once approved, you will receive a Return Authorization (RA) number
• Step 4: Package the product securely with the RA number clearly marked
• Step 5: Ship the product to the address provided in your return authorization

4. Return Shipping

4.1 Customer Responsibility

For standard returns (change of mind), the customer is responsible for return shipping costs. We recommend using a trackable shipping method to ensure the product reaches us safely.

4.2 Our Responsibility

If the return is due to our error (wrong product shipped, defective product, or damaged during shipping), we will cover the return shipping costs. Please contact us before shipping for a prepaid return label.

5. Refund Process

5.1 Inspection

Once we receive your returned product, our team will inspect it to ensure it meets the return eligibility criteria. This process typically takes 3-5 business days.

5.2 Refund Approval

If your return is approved:

• We will notify you via email of the approval
• The refund will be processed to your original payment method
• Refunds typically appear within 5-10 business days, depending on your bank

5.3 Refund Denial

If your return is denied:

• We will notify you via email with the reason for denial
• You may request the product be shipped back to you at your expense
• Products not claimed within 30 days may be disposed of

6. Refund Amount

Approved refunds include:

• The full price of the product
• Original shipping costs (only if return is due to our error)

The following are not included in refunds:

• Return shipping costs (unless return is due to our error)
• Any customs duties or import taxes you may have paid

7. Exchanges

If you received a damaged or defective product, we will gladly exchange it for a new one at no additional cost. Please contact us within 7 days of receiving the product to arrange an exchange.

8. Damaged or Defective Products

If your product arrives damaged or defective:

• Contact us within 7 days of delivery
• Provide photos of the damage or defect
• Include your order number and description of the issue

We will arrange for a replacement or full refund, including shipping costs.

9. Missing Orders

If your order does not arrive within the expected delivery timeframe:

• Check your tracking information for updates
• Contact us if tracking shows delivered but you haven't received it
• We will investigate with the carrier and arrange a replacement or refund if necessary

10. Cancellations

10.1 Before Shipping

You may cancel your order for a full refund if it has not yet been shipped. Contact us as soon as possible to request cancellation.

10.2 After Shipping

Once an order has shipped, it cannot be cancelled. You may refuse delivery or initiate a return after receiving the product according to this policy.

11. Australian Consumer Law — Your Statutory Rights

This policy does not limit your rights under the Australian Consumer Law. In addition to our voluntary return offer:

• Major failure (e.g. goods are significantly faulty, unsafe, or would not have been bought if the problem was known): you can choose a refund or replacement, and we may be required to compensate you for reasonably foreseeable loss or damage.
• Minor failure: we may repair or replace the goods within a reasonable time; if we do not, you may be entitled to a refund or replacement.
• Goods must be of acceptable quality, fit for any disclosed purpose, and match their description. If they do not, you have rights to a remedy.

We do not use "no refund" or similar terms to deny these statutory rights. For more information on your rights, visit the Australian Competition and Consumer Commission (ACCC) at accc.gov.au.

12. Contact Us

13. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. The policy in effect at the time of your purchase will apply to that order.